NEW GUEST APPOINTMENTS:
You are required to fill out your new guest questionnaire prior to scheduling your first appointment to ensure we have ample time to dedicate to your transformation and you are paired with the best stylist for your transformation.
You are required to give at least 72 hours notice if you need to reschedule your appointment. Ample notice ensures we have plenty of time to offer your appointment time to someone on our wait list. You will not be penalized if 72 hours notice is given. If we receive less than 24 hours notice, you will be charged 50% of your scheduled services prior to rescheduling. It is at our discretion to require a deposit for a new appointment to be scheduled or if the cancellation policy is not being followed. If you “no show” or cancel on the day of your appointment, your missed appointment must be paid in full prior to rescheduling. We reserve the right to require a credit card on file to schedule future appointments. All deposits are forfeited if you are not following our policies. Our time is very valuable, and we are unable to offer your appointment time to a guest on our wait list if no notice is given.
LATE ARRIVAL POLICY:
Please arrive no more than 5 minutes early for your appointment with clean, dry and detangled hair. You are subject to an additional fee should you come with wet or matted hair. If you will be late to your appointment, you are required to notify the Salon as soon as possible. Guests who will be more than 15 minutes late will be asked to reschedule and will be subject to our cancellation fee. Your timely arrival is appreciated.
Children are only permitted in the Salon when the child is receiving a service. For safety reasons and insurances purposes, no child under the age of 12 may accompany you while you are receiving a service. We do not have the facilities to care for children. We love your children and hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
SERVICE ADJUSTMENT & RETURN POLICY
We do not offer refunds under any circumstances for salon services. We strive to offer our guests the best experience possible. If you are having challenges with your service, please let your stylist know within 7 days to make adjustments to your color, cut, or hair extension installation accordingly. Should you make a retail purchase you are unsatisfied with, you may return it to the Salon for a full refund if the product is unopened and unused within 7 days of purchase. If you are unhappy with your retail purchase, you may exchange the product for a new one of equal or lesser value if returned no later than 14 days after purchase.
All communications regarding any scheduling requests, appointment changes, or questions can be made via text message to the salon at (573) 536-2055. You can make appointment adjustments at: www.vagaro.com/lucys
Please silence your phones during the duration of your appointment. We invite you to bring a pair of headphones to enjoy your phone without disturbing our other guests. Talking on speakerphone and video/phone conferencing without headphones is not permitted.
CONFIRMATION TEXTS & EMAILS:
As a courtesy, upon scheduling an appointment, you will receive a text message and email confirming the date and time of your scheduled appointment. Our system will again send you a text message and email confirmation 72 hours prior to your appointment to give plenty of time to notify us of any scheduling changes to adhere to our cancellation policies. Appointment reminders will be sent 24 hours in advance via text message and email. It is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments and potential cancellation fees.
Due to the nature of weddings, you are required to have an active credit card on file. This card will only be charged in the result of cancellations and changes made past their allowance. Please make sure your party is aware of this and the services they request. To add any services after your contract is complete will not be guaranteed but we will do our best to accommodate. In addition, a bridal trial is highly recommended. In the instance one is not booked, we can only perform one bridal styling service on the day of.
18 & UNDER:
A parent must be present for the consultation for any guest 18 & under. At the consultation the parent must agree to the price and plan discussed. If the price or plan needs to be shifted mid-service, the parent must be available via phone to confirm these changes.
LUCY'S CUT AND COLOR BAR RESERVES THE RIGHT TO REFUSE SERVICE TO ANY CLIENT DUE TO IMPROPER CONDUCT, TARDINESS, NO SHOW, OR ANY OTHER SITUATION WE DEEM APPROPRIATE.
By scheduling an appointment at Lucy's Cut and Color Bar, you are agreeing to the above terms and conditions.